Return & Refund Policy

30-day money-back guarantee
We want you to love what you ordered. If you’re not happy with an item, you can return it within 30 days of receiving it for a full refund.

Conditions for change-of-mind returns

• Items must be unworn, unwashed and in their original condition, with tags attached.
• For hygiene reasons, we can’t accept returns of swimwear, underwear or earrings unless they are faulty.

How to return an item

1. Email us at [EMAIL ADDRESS] with your order number and the item(s) you’d like to return.
2. We’ll send you the return address and instructions within 24 hours.
3. Send the item back with a tracked shipping method.

Please don’t send items back without contacting us first.

Return shipping costs
For change-of-mind returns, return shipping is at your own cost. If an item is faulty, damaged or not as described, we cover the return shipping.

Refunds
Once we’ve received and checked your return, your refund is processed within 5 business days to your original payment method. Depending on your bank, it may take a few extra days to appear in your account.

Exchanges
Need a different size or colour? Return the original item for a refund and place a new order for the item you’d like. This is the fastest way to get your new piece.

Faulty, damaged or incorrect items
Did you receive an item that’s faulty, damaged or not what you ordered? Email us within 14 days of receiving it, with your order number and a photo. We’ll offer a replacement or a full refund, and we cover the shipping costs.

Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.