Shipping Policy

Free shipping Australia-wide
We offer free tracked shipping on all orders within Australia. No minimum spend, no hidden costs.

Processing time
Orders are processed within 1–3 business days. Orders placed on weekends or public holidays are processed the next business day.

Delivery time
After your order has been dispatched, delivery usually takes [X–Y] business days. Regional and remote areas may take a little longer. During sale periods and holidays, delays can occur.

Where we ship from
Your order is dispatched from our fulfilment partner in [country/location].

Tracking your order
Once your order is on its way, you’ll receive an email with your tracking number. You can follow your parcel at any time on our [Track Your Order] page. Please also check your spam folder if you haven’t received it.

Incorrect address
Please double-check your shipping address. If you notice a mistake, email us within 12 hours of placing your order at [EMAIL ADDRESS] and we’ll do our best to update it.

Lost or delayed parcels
Has your order not arrived within the expected time? Contact us at [EMAIL ADDRESS] with your order number and we’ll look into it right away.